JustFit Support & FAQs

You can cancel your JustFit subscription at any time through the platform you used to purchase it. For Google Play, go to Subscriptions in the Play Store app, select JustFit, and cancel the subscription. For the App Store, go to Settings, tap your Apple ID, select Subscriptions, and cancel JustFit.

Refunds are managed directly by the platform you used to purchase your subscription (App Store or Google Play). Please refer to the respective store's refund policy for more information: App Store Refund Policy , Google Play Refund Policy.

To request a refund, visit the Google Play Help Center. Follow the steps provided to submit a refund request. Approval is subject to Google Play’s refund policy.

For App Store purchases, visit Apple’s Refund Request page and follow the instructions to submit a refund request. Refund decisions are made by Apple.

To purchase a JustFit subscription, download the app from the App Store or Google Play, and follow the on-screen instructions to select a plan that suits your needs. Payment is processed securely through the store.

JustFit does not currently support pausing subscriptions. You can cancel your subscription and resubscribe when you're ready.

You can review your subscription details directly through the App Store or Google Play. Navigate to your subscriptions section, find JustFit, and view your plan, billing date, and other details.

Yes, JustFit subscriptions are set to auto-renew by default to ensure uninterrupted access. You can disable auto-renewal in your App Store or Google Play settings.

To update your payment details, go to your App Store or Google Play account settings. Locate the Payment Methods section, make the necessary updates, and ensure your information is current.

JustFit accepts major credit and debit cards, as well as payment methods supported by the App Store and Google Play, including Apple Pay and Google Pay.

JustFit subscriptions are billed in the currency of the country associated with your App Store or Google Play account.

JustFit uses industry-standard encryption and security measures to protect your personal information. We comply with all relevant data protection laws to ensure your data is handled responsibly and securely.

Your personal information is stored on secure servers, and storage locations may vary depending on your region to comply with local regulations. For more details, please refer to our Privacy Policy.

JustFit may request access to your location to provide personalized features, such as local workout suggestions or weather-adaptive recommendations. Location tracking is optional and can be managed through your device settings.

You can access your personal information by contacting our support team via the app or email. In your request, please specify the data you wish to access. We aim to respond within the time frame required by applicable privacy laws.

You can manage your privacy preferences through the app’s settings. Adjust permissions for data collection, notifications, and location tracking as needed. For further assistance, reach out to our support team.

To update your account details, open the JustFit app, go to Profile > Settings, and make the necessary changes. If you encounter any issues, contact our support team for assistance.

If your subscription did not activate after purchase, try refreshing the app or restarting your device. Ensure you’re logged in with the correct account used for the purchase. If the issue persists, contact our support team with your purchase receipt for assistance.

To get the newest version of the JustFit app, visit the App Store (iOS) or Google Play Store (Android), search for JustFit, and tap Update if a new version is available. Enabling automatic updates ensures you always have the latest version.

To connect JustFit to the iOS Health App, open the JustFit app, go to Profile > Settings and follow the on-screen instructions to enable data sharing. Ensure permissions are granted in your iPhone’s Health settings.

Yes, the JustFit app is compatible with Apple Watch, allowing you to track workouts and monitor progress directly from your wrist. Download the app from the Apple Watch App Store and sync it with your iPhone.

While the JustFit Web BETA does not support syncing with the Apple Watch, you can connect your Apple Watch to JustFit through the iPhone app. This allows seamless workout tracking and real-time metrics directly on your Apple Watch. For the best experience, continue using the JustFit app on your iPhone. Need help? Contact us anytime—we’re here to support you!

Currently, JustFit supports syncing with the Apple Watch via the iOS app. We’re actively working to add compatibility with more fitness devices and wearables. Stay tuned for updates as we expand our integration options!

If you’re unable to log in, ensure you’re using the correct email address and password. Try resetting your password by clicking Forgot Password on the login screen. If the issue persists, check your internet connection or contact our support team for assistance.

You can learn more about the JustFit app and sign up by visiting our website or downloading the app from the App Store or Google Play. Follow the on-screen instructions to create an account and explore our features.

To purchase a subscription, download the JustFit app from the App Store or Google Play. After creating an account, navigate to the Subscription section, choose a plan, and follow the prompts to complete your purchase securely.

JustFit is available on iOS and Android devices. Download the app from the App Store or Google Play to access all features. For AirPlay-enabled TVs, you can stream workouts directly from the app.

We occasionally offer discounts and promotions. Keep an eye on our website, app notifications, or email communications to stay updated on any special offers!

To stream a JustFit workout to an AirPlay-enabled TV:
1. Open the JustFit app on your iPhone or iPad.
2. Start a workout video.
3. Tap the AirPlay icon and select your TV from the device list.
Ensure your TV and device are connected to the same Wi-Fi network for a smooth experience.

Yes, JustFit allows you to customize your workout plan based on your fitness level, goals, and preferences. Go to the My Plan section in the app and select Plan Settings to adjust workout types, duration, and intensity.

To create a new workout plan:
1. Open the app and go to My Plan.
2. Select My Current Plan.
3. Select a new workout plan.
4. Save settings.
5. JustFit will generate a tailored plan for you.

You can record your weight and other measurements in the Profile section of the app. In the Weight tab, select Log weight, enter your data, and save it. This helps track your progress over time.

To change your starting weight or correct an entry:
1. Go to Profile > Weight > Log weight.
2. Tap the entry you want to edit with a new starting date.
3. Update the value and save your changes.

For consistent tracking, we recommend recording your weight and measurements weekly or bi-weekly. However, you can adjust this frequency to suit your goals and preferences.

If you’re pregnant, we recommend switching to lighter, low-impact workouts. Go to My Plan > Settings to adjust your preferences. You can also change your workout goals. Simply go to Progress > Edit Goal. Consult with your healthcare provider before making significant changes.

Yes, you can use JustFit app while pregnant by selecting low-impact workouts tailored for your condition. Always consult your healthcare provider to ensure the activities are safe for you and your baby.

Adjust your goals to reflect a pace and intensity that align with your current energy levels and recovery status. Update your preferences in My Plan > Settings as well as Progress > Edit Goal. For nutrition-related adjustments, consult with a healthcare professional.

Yes, the JustFit app is safe to use while breastfeeding. Focus on low-impact workouts and moderate goals. Always listen to your body and consult with a healthcare provider if needed.

Yes, your total weight loss is displayed in the Progress section of the app. It’s calculated based on your starting weight and current entries.

Yes, you can combine programs, but to maintain balance and avoid overtraining, we recommend sticking to one program at a time. Each program is thoughtfully designed to target specific goals and includes essential rest days to support recovery and optimize results.

Yes, it’s okay to make adjustments! JustFit programs are designed with balance in mind, but if an exercise doesn’t feel right for you, you can replace it with a similar movement that targets the same muscle group. Staying consistent and choosing exercises you enjoy is key to long-term success.

Start with a program that matches your current fitness level and personal goals. Browse the Workouts page in the app to find one tailored to your needs, whether you’re a beginner, looking to tone up, or aiming for strength gains.

Spot reduction—losing fat in specific areas—isn’t scientifically possible, as fat loss occurs throughout the body with consistent exercise and a balanced diet. However, the JustFit app offers customized workout plans tailored to your goals. During the app’s onboarding quiz, you can define specific areas you’d like to focus on, such as abs, legs, or arms. Additionally, you can modify your plan anytime in the Workouts section to include exercises targeting specific muscle groups, helping you tone and strengthen those areas as you progress.

For optimal results, try to complete all videos scheduled for the day. If a video is repeated, aim to do it as indicated. Optional warm-up and cool-down videos are available to support your performance and recovery. Adjust your routine as needed based on your energy levels and goals.

Listen to your body. If you’re feeling exhausted, it’s important to rest. Taking a rest day or two will not hinder your progress and will ultimately support your long-term performance and recovery.

If you’re experiencing significant soreness, it’s best to opt for low-impact exercises or take a rest day. Pushing through intense soreness can compromise your form and increase the risk of injury. However, if the soreness is mild, lighter movement may help relieve tension and improve recovery. Check out this article to learn more about working our while being sore.

Absolutely! These schedules are here to guide you. If you need extra rest, take it, especially during times that require gentler care, like menstruation.

No problem! Simply pick up where you left off. There’s no need to double up on missed workouts. Consistency and gradual progress are the goals, so just stay steady and continue with your plan.

It’s entirely up to how you feel. If you’re comfortable and up for it, go ahead. If not, there’s no harm in taking a rest day or opting for low-intensity exercises. Listen to your body and adjust based on how you're feeling.

Yes, it’s normal to feel tired after a workout, especially if you’re challenging yourself or starting a new program. Be sure to fuel your body with nutritious foods and stay hydrated. Over time, your endurance and energy levels will improve. However, if fatigue is persistent or affecting your daily life, consider adjusting the intensity or frequency of your workouts temporarily to avoid overtraining.